T's & C's

SHIPPING & RETURNS

PRIVACY POLICY

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T's & C's

SHIPPING AND RETURNS

To make an order with us simply find the product(s) you are looking for on our website and add them to your shopping cart. The total value of your order will then be displayed to you on the shopping cart page.

On receipt of your order we will send you a confirmation email. If you do not receive a confirmation email from us within 48hrs please contact us via email at admin@ajdkitchens.co.uk We can send an invoice by post if requested.

Delivery times given are approximate, and all items are sent via courier unless otherwise stated.

All orders are treated according to the availability of the goods and stock will be allocated upon payment. Once the availability of your purchase is confirmed you will receive an approximate delivery date.

Orders placed after 5pm will be dealt with the Next working day.

Orders placed on a weekend, will be dealt with the following Monday.

In-stock items - Per request we can send out the goods by parcel carrier on a next working day service.

 

Smaller items - Will normally be dispatched by us within 5 working days and delivered by a parcel courier, on a next working day service.

Larger items - Will generally be delivered by us or our carriers within approx. 10 working days.

 

If you require delivery by or on a specific date, please contact us via email at admin@ajdkitchens.co.uk to see if it is possible for us to accommodate your requirements.

 

All delivery dates and times quoted are approximate. Whilst every effort will be made to accommodate your requirements no guarantee of time can be given. In some cases, the delivery times we quote are subject to us or our suppliers having the item(s) in stock. On popular lines we occasionally run out. When this happens, we will let you know as soon as possible to avoid any inconvenience.

We will select the most appropriate carrier for your goods to ensure that your order is transported in the best possible way. This means that items in your order may arrive at different times.

 

If for any reason there is a problem delivering any part of our order we will contact you as soon as possible with the best information we have on expected delivery dates.

The standard delivery charges apply to deliveries within the mainland UK excluding the Highlands and Islands of Scotland, Cornwall and Devon. If you wish to place an order for delivery to the Highlands and Islands of Scotland, Cornwall, Devon or overseas (including Northern Ireland and the Channel Islands). Please contact us via email at admin@ajdkitchens.co.uk to confirm the delivery charge for the order – this may well be higher than the standard charges due to the cost of delivering to these locations.

 

In the case where the customer insists on part delivery for whatever reason any additional costs incurred by us will be charged to the customer.

 

Where a delivery date has been agreed with our carriers but the customer is not present or unwilling to take delivery we reserve the right to charge the customer again for the total value of the delivery of the goods unless otherwise specified.

 

We will not accept claims for inconvenience, compensation or cancellation, etc caused by unexpected or unavoidable delays in delivery.

 

All goods are quality checked by AJD Kitchens before dispatch and wherever possible you will be given the opportunity to check the condition of the goods on receipt. An authorised adult must be available at the address to check your goods, sign and acknowledge receipt in a safe and satisfactory condition.

 

It is the responsibility of the customer to make a note on the delivery paperwork of any damage or defect of the goods, neither the carrier nor AJD Kitchens

 will be held responsible for any damage not noted on the delivery paperwork.

 

Where the customer has marked on the delivery paperwork “unchecked” but every opportunity has been given to check the goods please be aware that AJD Kitchens cannot be held responsible for any damages found after the receipt of the order.

Cancellation will not be accepted if goods have been reserved, stored or dispatched by us or by our suppliers.

 

To cancel an order, please contact us in writing by letter or email within seven days of placing your order. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer.

 

We are unable to accept cancellations for orders which cannot be delivered due to access restrictions, or items that do not fit the room or that are made to order.

 

Return of Goods

 

In the unlikely event that you should want to return any goods to us we are pleased to offer all customers the right to return orders to us within 14 days. Please note the 14 day period starts from the day you receive the goods.

 

Please do not return any goods to AJD Kitchens until and unless requested to do so, otherwise you may incur additional costs unnecessarily.

 

To organise the return of goods, please contact us in writing by letter or email at admin@ajdkitchens.co.uk within seven days of receipt of the goods. All emails will be acknowledged within 48 hrs of receipt. For letters this will take slightly longer.

 

If you are returning the goods because of damage in transit, please supply evidence of the damages by forwarding photographs of the damage to us with your request to return the goods. We also ask that you retain the original packaging in the condition in which it was delivered to assist your damage claim.

 

We will then organise a collection of the goods and replacements where required.

All goods remain the customer’s responsibility until we receive them back into our warehouse.

When returning goods please make sure they are packed securely and safely, items must be in original packaging and correctly labeled so they are not lost or damaged in transit. Please note we have a strict "no box, no return" policy.

Where a refund is required AJD Kitchens will refund the full value of the goods returned. However, the customer is always responsible for any carriage costs involved.

When the goods have been returned and checked by us and have been found to be in original condition a refund will be made through the original payment method where appropriate within 28 days.

 

 

 

ABOUT US

AJD Kitchens is an independent furniture manufacturer, with cabinet makers and bench joiners based under one roof, producing the highest quality workmanship.

We manage all projects professionally throughout, turning a basic idea into a working masterpiece.

Unit 2 Ouzledale Industrial Estate

Long Ing Lane

Barnoldswick

Lancashire

BB18  6BJ

07841 987828

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